Policies

To make a booking, you must complete the booking form on our website. Our website contains simple and easy-to-follow instructions as to what you will need to do in order to make a booking. If you require any assistance with using our website, please contact us.

Once we have received your booking form and all appropriate payment details, we will, subject to availability, confirm your reservation by sending you a booking confirmation and invoice. Please check all documentation we are providing you with very carefully and contact us immediately if any information provided to you appears to be incorrect or incomplete as it may not be possible to make changes later.

A legally binding booking contract between you and us comes into existence when we send you our reservation confirmation / invoice for bookings you make with us.

Please note that we will charge you a booking fee of AUD 33 / NZD 33 if the total value of your booking is below AUD 500 / NZD 500.

Any amendments / changes to your booking are subject to approval by the relevant hire company. Should you wish to make any changes to your confirmed booking outside of 35 days before the departure date, and provided we can confirm such a change, we will charge an amendment fee of AUD 55 / NZD 55 per booking component changed in addition to any fees that may be imposed by the hire company. Any necessary external communications costs may also be charged to you in addition to this processing fee.

Please note that a change of rental company will be treated as a cancellation and the normal cancellation charges will consequently apply.

No refunds are granted for any services booked but not taken. No refund will be given once your rental has commenced [i.e. once you have picked up your hire vehicle.

Your deposit of AUD 200 / NZD 200 is non-refundable in case of cancellation of your booking. In addition, a vehicle supplier may impose cancellation fees up to 100% of monies due. Any cancellation fees that apply are additional to the forfeiture of the deposit charged by SelfdriveOZ.

Should you have to cancel a vehicle hire booking or any of your rental components once these have been confirmed to you, you should immediately advise us in writing via email or facsimile transmission, or by registered mail. Your notice of cancellation will only be effective when it is received by us in writing and we have confirmed receipt of the cancellation back to you. If the cancellation is not received by us, the onus is on yourself to follow it up with us.

Cancellation charges set out below will be applicable from the day of cancellation, i.e. the day when we confirm to you receipt of your cancellation. These are percentages of the total costs payable by you, excluding any processing fees according to the period before departure within which written notification of cancellation is received by us. Processing fees are non-refundable.

• 56 days or more before booked vehicle pick-up date:
  Loss of deposit [AUD 200 / NZD 200]
• 55 - 28 days:
  40% of total cost plus loss of deposit
• 27 - 6 days:
  80% of total cost plus loss of deposit
• Less than 6 days or on or after departure:
  100% of total cost plus loss of deposit

Any additional charges passed on to us by suppliers of any services booked by you will be passed on to you and will be added to the above cancellation charges.

We recommend that comprehensive travel insurance is taken out. Unforeseen circumstances that may require you to cancel the planned trip can be very costly, particularly when a cancellation is made shortly before commencement of the intended hire. Please ensure that you have sufficient travel insurance cover.

We may, at any time and without prior notice, change any part of these Terms and Conditions. Your continued use of this website is conditioned on the Terms and Conditions stated at the time of your use. You should visit this page prior to using this website to determine the current Terms and Conditions to which you are bound.

Changes to the contract are only valid in writing; verbal changes are invalid unless confirmed in writing.

Whilst we will always endeavour to avoid changes and cancellations, we reserve the right to make changes to your travel arrangements in exceptional circumstances which are beyond our control. Changes are classed as either ‘minor’ or ‘major’.

Most changes are minor and will not result in profound changes to the overall travel service we are asked to provide to you and will not negatively affect the overall standard or quality of the holiday you have booked. We reserve the right to apply a minor change if required and we will tell you as soon as possible of any such change being made. A minor change is any change which, taking into account the information you have given to us at the time of booking or which we can reasonable be expected to know as a tour operator, we would not reasonably expect to have a significant effect on your confirmed holiday booking.

On extremely rare occasions, we may be forced to make a major change before your departure, such as a change in the category of vehicle booked to a lower category than the one confirmed in your booking. If we have to make a major change to your confirmed booking we will tell you as soon as it is reasonably possible. If there is time to do so before departure, we will offer you the choice to either a] accept the changes to your booking, or b] accept the offer of an alternative holiday from us which is of an equivalent or higher standard in which case you will not be asked to pay more than the original holiday booked with us [should the holiday be cheaper than the one originally booked by you as a result of a major change, we will refund the price difference]. If you do not wish to accept the alternative holiday we offer to you, you may choose any one of our other then available holidays, in which case you will have to pay the applicable price of that holiday. This means paying more if you then choose a more expensive and receiving a refund if it is cheaper holiday. We will also offer you the option of canceling the holiday without charge and in which case you will receive a full refund of all monies paid to us.

If we have to cancel your booking, we will provide you with a detailed explanation and we will give you a full refund and pay you where compensation is due, reasonable compensation depending on the circumstances and when the major change or cancellation was notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices will be accepted where we were forced to make a change or cancel as a result of unusual and / or unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care and attention on our part. Compensation will not be payable where “Force Majeure” applies [please refer to corresponding paragraph in these Terms and Conditions].

No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel [such as paying on time] or if the change made is a minor one.

In order to secure your booking, a non-refundable deposit payment of AUD 200 for a booking in Australia or NZD 200 for a booking New Zealand is due at the time of making a booking. This deposit secures your booking and it will be taken into account when calculating the total amount payable of your booking with us.

Payment of the balance of the price of your vehicle hire is due no later than 35 days prior to the commencement of your holiday; this date will be shown on your booking confirmation and invoice. We will charge your nominated credit card 35 days prior to the commencement of the first service you have booked with us. If the balance can not be charged to your credit card 35 days prior to commencement of the hire [e.g. lack of sufficient funds on the card], we reserve the right to treat your booking as cancelled by you. In this case, we will retain your deposit and the cancellation charges as set out below will be payable by you. After receiving the total holiday price from you we will send you your travel documents. You have no legal right to any of the travel services included in your contract with us until the full holiday price has been received by us on time.

Vehicle rentals booked via this website can be paid by credit card only.

Bookings made within 35 days prior to the date of pick-up of the hire vehicle must be paid in full at the time of making a booking.

This website and data it contains is supplied solely for informational use. Permission is granted to electronically copy and print in hard copy portions of this website for the sole purpose of navigating the website or using it as a personal resource tool. Any other use of materials presented on this website, including reproduction for purposes other than those noted above, such as the modification, distribution or republication, without the written permission by us is not allowed.

We accept payments by following credit cards: MasterCard, Visa and American Express. A 3% credit card surcharge applies for payments made by American Express.

We always welcome feedback from our customers with regards to the services we provide or that of the rental vehicle suppliers.

In the unlikely case that you have any reason to complain or experience any difficulty whilst on holiday, please use the contact number[s], which are provided to you in your travel documents to inform the relevant rental vehicle supplier immediately so that they are given the opportunity to rectify the situation as quickly and efficiently as practical. If you do not do so, it may hinder the ability the hire company to resolve a problem.

If for some reason you are not able to reach them after several attempts or if the complaint or problem is not resolved to your satisfaction straight away, you can contact our office and we will endeavour to provide assistance as soon as possible. In such cases please take into account any time differences.

In the unlikely event that your difficulties cannot be resolved locally, please write to us within 28 days of your return to your country of origin, providing your full name, booking reference, full details of your complaint [including information as to when and how you attempted to contact the rental vehicle supplier locally], together with any other relevant information you may have at hand. This will allow us to address your concerns efficiently and in a timely manner. If you fail to contact us within this time frame we will have been deprived the opportunity to investigate and rectify the problem and this may affect your rights under this contract. It is quite unlikely that you will have any complaint that cannot be settled amicably either with us or locally with the relevant rental company.

Except where otherwise explicitly stated in these Terms and Conditions, we can not accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you suffer any damage or loss as a result of a “Force Majeure” event. This includes [without limitation] war, threat of war, riot, civil unrest, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions or any other events which we or the supplier of the service[s] in question could not, even with all due care, foresee or prevent.

Unless specified, all rates quoted on this website include the Australian Goods and Services Tax [GST] of 10% and the New Zealand Goods and Services Tax [GST] of 12.5%. These Government taxes remain subject to change at any time without prior notice.

If you and your friends plan to travel as a group and hire a number of campervans, you may be entitled to a generous group discount. Please ask us for an attractive proposal and quotation!

We act as an agent only for the vehicle hire companies listed in this website, and disclaim responsibility for any losses, damages and accidents and deaths caused or arising from circumstances beyond our reasonable control. When the rental vehicle has been collected, and the rental agreement / contract between the hirer [you] and the hire company has been signed, the Terms and Conditions contained within that contractual agreement apply to the full extent permissible by law and jurisdiction:

• All representations, terms, warranties, guarantees or conditions, whether implied by statute, common law or custom of the trade or otherwise, including, but not limited to, implied warranties, guarantees or conditions of merchantability and/or fitness for a particular purpose, are excluded.
• We shall have no liability to you or any member of your party for anything, other than a breach by us of an express provision of these Booking Conditions [including but not limited to negligence on our part or the part of our employees or agents].
• You acknowledge that you do not rely on any representation or statement made by or on behalf of us or our employees or agents other than the express provisions of these Booking Conditions.
• We shall not be liable for any consequential, indirect or special damage or loss of any kind suffered by you or any member of your party

Western Australian law and jurisdiction shall apply in any case of a dispute between you and us.

Product information presented on this website has been prepared and / or supplied by hire vehicle companies listed. In supplying the information to our customers, we are solely acting as an agent of these hire companies. Irrespective of any measures taken by us to ensure the information presented on the website is accurate at the time of release, we repudiate and will be exempt from liability in respect of any misleading, false, incomplete or inaccurate information and any errors and misdescriptions.

It is your own responsibility to find out about any applicable visa, immigration, health, vaccination and / or any other travel requirements for your chosen destination.

We assume that you have received all necessary childhood immunisation[s]. You are advised to check with the local consular office or embassy of the country you wish to visit in order to ensure you have the required immunisation[s].

Visa and immigration requirements may change from time to time and it is recommended travellers make relevant enquiries well ahead of their intended period of travel. You are responsible for ensuring that you satisfy any applicable requirements of entering your destination and that you are in possession of all necessary travel and health documentation before departure [which would include your passport, visa etc]. Please remember that most countries now require you to have a passport which is valid for at least 6 months beyond your intended date of departure from your holiday destination.

Should you experience any difficulties as a result of not being able to fulfill any of the rules or conditions required to enter the destination of your choice, such that your participation in the holiday is either inhibited or limited in any way, you do not have the right to cancel or change your booking without charges being incurred by you. We can not be held responsible for any expenses, cost liabilities and / or loss incurred in relation to any such matters or for your failure to comply with laws, regulations and requirements of countries visited.

Unless otherwise specified, all rates quoted on this website are expressed in Australian dollars [AUD] and New Zealand Dollars [NZD]. Please note that payments for vehicle bookings in Australia must be made in AUD; bookings in New Zealand are being charged in NZD. Vehicle rates are quoted per vehicle / per calendar day. Whilst all due care and attention is taken to ensure that the advertised prices on this website are correct, we reserve the right to make changes and correct errors in advertised prices at any time before your holiday is confirmed.

We endeavour to include in all prices quoted on our website all taxes, charges or fees that apply. All such surcharges are automatically included in any payments you make to us. However, for vehicles booked in Australia, the quoted prices may not always include Australian Stamp Duty. Also, with some of our hire vehicle suppliers, certain items or services can only be purchased locally at the time of pick-up of the vehicle. Any services you purchase will then be subject to applicable local taxes and charges. Please see the 'Important rental info' [otherwise referred to as the ‘rental info and conditions’] section on our website for each of our featured suppliers, which outlines which compulsory local payments [if any] apply in each destination.

Campervan companies charge by the calendar day. Regardless of the actual time of collection and return, you will be charged for the full day you collect and the full day you drop your vehicle off. Car rental companies [including some 4WD vehicles] are charged on the basis of a 24 hour day, e.g. if you pick-up your hire vehicle at 14 PM on the first day, you can continue to use the vehicle until 14 PM on the last day of your booking.

Should you have any special requests, you must advise us accordingly at the time of booking and clearly note it on your online booking form. We will endeavour to pass on any reasonable request to the relevant supplier concerned. However, as there can be no guarantees that the suppliers will accept any such request, such a request does not form a binding component of your holiday contract with us.

We recommend that you take out adequate travel insurance against loss of deposit [where applicable], cancellation charges, baggage loss or theft, accident, injury or medical expenses. It is the client’s responsibility to purchase travel insurance. We can not be held responsible for any decision made by insurers, and / or by any suppliers or requirements of any overseas country or governmental authority or overseas laws and policies. SelfdriveOZ can not assist in arranging insurance cover.

All information included and prices quoted in this website are valid and applicable as per pricing information provided for each vehicle hire company.

Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry; if you still do so, your insurance may be invalidated and you would be liable for any damage caused. The number of seatbelts [and passengers] is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances, we will have no further liability to you and no refund of any moneys paid could be claimed.

Please note that any information on our website may have changed by the time you book your holiday with us. As a travel service provider, we take responsibility for the content contained in our own website. We make every conceivable effort to ensure the information we receive from third parties, such as our vehicle hire companies, is complete and presented with accuracy on our website. Pictures, illustrations, text and any other information contained in this website are subject to change at any time without prior notice. Images are a representation only of the vehicles depicted. Hire companies reserve the right to substitute, vary and / or change / exchange a specific vehicle type at any time and without prior notice. However, we can neither take responsibility for the accuracy of any such information nor can we notify you each time such information is updated or changed by vehicle rental suppliers. We will endeavour to inform you of any changes that are relevant to your booking of which we are notified before we confirm your booking. You must however carefully check the details and the price of your holiday with the details provided on your booking confirmation and invoice.

You are responsible for ensuring that your flight arrival and departure times allow for the pick-up, drop-off and transfer times to / from a hire company’s depot location as set by the hire company with which we book your holiday.

If for any reason your flight is likely to arrive later than the date or time recorded in your booking request you are required to inform the rental company of this change as soon as you become aware of it. We will not be responsible for any costs or difficulties you may incur with the rental company as a result of a delay caused by flights or other means of transportation. If a change is made to your flights well in advance of the departure date you can pass this information on to us and we will inform the rental company for you so that the necessary adjustments to your booking can be made. You will be responsible for any processing fees or other charges incurred as a result of any such change to your booking.

selfdriveOZ.com fully complies with the Australian Federal Government Privacy Act of 1988. We have consequently adopted a number of guidelines in our Privacy Policy that are in line with the National Privacy Principles. The following information explains how we safeguard privacy and confidentiality of any personal information you provide in adherence with the Privacy Act. The Privacy Statement applies to any dealings you may have with us and includes this web site, which is owned and operated by SelfdriveOZ. We will automatically assume that you consent to the management of your personal information in the manner specified in this Privacy Statement [which may change from time to time] until you tell us to the contrary by contacting us. We also comply with the Spam Act 2003, and will not share, sell, rent or pass on personal information about you to any third party. If you receive information from us it is because you have asked to hear from us, have agreed to join our mailing list, or a friend / colleague has requested it on your behalf and you have confirmed this to us or we have contacted you through publicly accessible directories or databases.

Providing personal information is up to you, our visitor and customer. We will only collect personally identifiable information provided by you to notify you of updates and news, to respond to your questions or comments or travel requests, to send out information on our products and services. We ask visitors to our website to provide an email address which we will use to distribute information. We also offer you an "unsubscribe" option should you wish to cease receiving emails or other information from us. The purpose of personal information that we collect from you will depend on how you choose to communicate with us. The following will explain in a general terms as to how we may collect personal information. We collect your personal information so that we can use it for our functions and activities, which include, amongst other things:

• Being aware of any special travel requirements [health or otherwise] you may have
• Providing you with confirmation of your booking and advising you of any changes to your itinerary
• Addressing any feedback or complaints you may have
• Answering any queries you may have
• Any purposes for which it was requested and directly related purposes. This may include but is not limited to developing, improving and marketing our range of products and services
• Processing your booking

If you do not provide us with your personal information, we will be unable to do one or more of the above [including being unable to accept any holiday booking].

In all cases, your personal information will be held in the strictest confidence and in accordance with applicable Australian laws and the Australian judicial system. We will not sell or give the information that you voluntarily provide us with to any third party whatsoever. It is used solely by us to respond to your requests and to better serve you.

We will only gather personal information which is required so that we can deliver the best possible product and service information to you. The types of personal information that we collect from you will depend on the circumstances of collection, and on the type of service you request from us. These purposes include registering to receive email newsletters, requesting further information about travel products and services, making an enquiry or a booking or simply asking a question about destinations or travel products and services. When you request us to assist you with your travel arrangements, we may collect details such as your name, home and / or billing address, flight and other travel details, credit card details [including expiry date and control digits], telephone numbers, medical conditions or similar which could be relevant in relation to your travel arrangements. As we are required by law to obtain your consent to the collection of 'sensitive information', we will assume that you have consented to the collection of all information that is supplied to us for use in accordance with this Privacy Statement, unless you tell us otherwise.

Generally, you may be asked to provide personal information when you:

• Send us your comments or suggestions by email or any other means of communication
• Create a link to our website
• Subscribe to any of our [online] publications
• Request general, sales or advertising information
• Submit a general enquiry
• Request a quote or travel proposal
• Place a booking for a vehicle hire

We use “cookie” technology and IP addresses only to collect non-personal information from users of our website. Cookies are fragments of information which a website can transfer to your computer hard drive for tracking [i.e. monitoring site usage] user navigation and customising site information to further enhance the user experience. The data collected is used to remember the information you have already typed in; effectively saving you re-entering it repeatedly. Cookie technology enables us to receive anonymous feedback from web users so that we can continuously improve your online experience. Most internet browsers are preset to accept cookies, however, if you are concerned about the use of such cookies, you have the possibility to opt out and refuse the transfer of cookies to your computer's hard drive. If you prefer not to receive cookies, you can adjust your internet browser to refuse cookies or to warn you when cookies are being used. Please contact your network administrator or the company that services your browser if you require assistance.

You are not obliged to register on our website in order to use it [except for trade users – if applicable]. Our commitment is to provide you with the opportunity to opt out, check or correct any information you have submitted online at any time. Please refer to the appropriate page to request the changes. Where requested, we will remove any personal identifiable information from its current operational systems, including the ‘unsubscribe option’ in case you no longer wish to receive information on products and services we recommend and sell.

Our website may from time to time have links to websites of other organisations which may be of interest to you. Please note that when you will click through to third party websites from our site, you should refer to the privacy statements of any sites you visit. SelfdriveOZ assumes no responsibility for information collection and content of third party websites. We do not endorse or represent such third party companies, their products or content linked to their websites and we reserve the right to terminate any link or linking program at any time without prior notice.

Where and how we store your personal information Where and how we store your personal information depends on what products and services you have requested from us. Some areas may include:

• Our booking system for use of processing transactions, providing confirmation of holiday components, being aware of any special travel requirements [health, dietary or otherwise] and confirming identity
• Feedback databases for processing customer feedback
• Email databases for our subscriptions

We will take all reasonable steps to safeguard your personal information at all times. This includes appropriate measures against unauthorised access, modifications, misuse or disclosure. We will also take reasonable steps to permanently destroy personal information if it is no longer required. This destruction of personal information will be by secure means; e.g. shredding or pulping of hard copies or disintegration or permanent deletion of computer data. Personally identifiable information is stored on servers which are not publicly accessible; it is only accessed by our employees on a 'need-to-know' basis. To safeguard your privacy, personal information about you is secured from unauthorised, unlawful or illegal access through the internet by up-to-date online security, such as firewalls, anti-virus or anti-spam technologies. In order to warrant that we continuously meet or exceed minimal legal requirements and obligations to protect your personal information, we constantly invest in upgrading our computer systems in line with industry standards and by applying best practice.

The following are some additional tips that may assist you in further protecting your privacy on the internet. Remember to always close your internet browser when you have finished your user session. This is to ensure that others can not access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. We recommend you are not accessing any sensitive websites [such as online banking, credit card institutions, social security or medical records etc.] on a computer in a public place. Cookies left on the hard drive may leave unwanted information behind which can potentially compromise the safekeeping of personal, private, sensitive and/or confidential information.

Please also be mindful that whenever you voluntarily disclose personal information over the internet, for example, in discussion forums, via emails, blogs, reader letters or in chat sites, that the information can be collected and used by others. If you post personal information in publicly accessible online forums, you may receive unsolicited [spam] messages from other parties in return.

We may, from time to time and as required, audit, review and, if necessary, update our Privacy Statement to reflect new or amended laws, changes to our operation or technology we apply and use in the process. All personal information about you held by us will be governed by our most up-to-date Privacy Statement posted on our website. Changes will not be announced or notified; it is recommended that you regularly access our website to access the most current version of our Privacy Statement.

You have the right to access, on request, information we hold and store about you, unless there is an exception that applies under the National Privacy Principles, including for the purpose of correcting or updating that information. We take reasonable steps to warrant that your personal information is accurate, and up-to-date whenever we collect or use it. If upon disclosure it is established that the personal information about you is inaccurate, incomplete or not up-to-date, we will take reasonable steps to either correct this information, or if required, discuss alternative arrangements with you.

If you would like to access this information you can do so by contacting selfdriveOZ.com at 1 / 435 Roberts Road, Subiaco WA 6008. Alternatively, you may contact us via email at customercare@selfdriveOZ.com

For more information about privacy in general, you can visit the Australian Federal Privacy Commissioner's website at www.privacy.gov.au